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This Privacy Policy describes how glowmoon (“Site,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit the site, use our services, make a purchase from glowmoon.co (“Site”), or otherwise communicate with us related to the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether as a customer, website visitor, or other individual whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Personal Information

To provide the Services, we collect personal information about you from various sources as described below. The types of information we collect and use depend on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and specific types of personal information we collect.

Information You Provide Directly to Us

Information you provide directly through the Services may include:

• Contact Information: name, address, phone number, and email address

• Order Information: name, billing address, shipping address, payment confirmation, email address, and phone number

• Account Information: username, password, security questions, and other details for account security

• Customer Support Information: information you choose to provide when you contact us, for example, via messages through the Services

Some features of the Services may require you to provide certain information. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features.

Information We Collect About Your Use

We may also automatically collect certain information about your interactions with the Services (“Usage Data”). We may use cookies, pixels, and similar technologies (“Cookies”) to do this. Usage Data may include device information, browser details, network connection details, IP address, and other information about how you interact with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Companies like Shopify that support our Site and Services

• Payment processors that collect your payment information (e.g., bank account, credit or debit card information, billing address) to process your transactions and fulfill our contract with you

• When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies like pixels, web beacons, SDKs, third-party libraries, and cookies

Any information we obtain from third parties will be handled according to this Privacy Policy. Please also see the section titled Third-Party Websites and Links.

How We Use Personal Information

• Providing Products and Services: We use personal information to process payments, fulfill orders, send you notifications about your account, purchases, returns, or exchanges, set up and manage your account, arrange shipping, and facilitate returns and exchanges.

• Marketing and Advertising: We may use personal information to send marketing, advertising, and promotional communications via email, SMS, or mail and to display advertisements about products or services. This may include using your personal information to tailor the Services and deliver advertisements on our Site and other websites.

• Security and Fraud Prevention: We use personal information to detect, investigate, or act on fraudulent, illegal, or malicious activities. You are responsible for keeping your account information secure. We strongly recommend not sharing your username, password, or other access details. If you believe your account has been compromised, please contact us immediately.

• Communication and Service Improvement: We use personal information to provide customer support and improve the Services. This is necessary for our legitimate interest in being responsive, delivering effective services, and maintaining our business relationship with you.

Cookies

We use cookies on our Site, as many websites do. For specific information about the cookies we use through Shopify, see: https://www.shopify.com/legal/cookies. We use cookies to improve and enhance our Site and Services (including remembering your actions and preferences), perform analytics, and better understand user interaction with the Services (for the purpose of managing, improving, and optimizing the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and advertising.

Most browsers accept cookies automatically by default, but you can set your browser to remove or reject cookies through your browser controls. Please note that removing or blocking cookies may negatively impact your user experience and may cause certain features and functionality to no longer work. Blocking cookies may also not completely prevent us from sharing information with third parties such as our advertising partners.

How We Share Personal Information

We may share your personal information in certain circumstances, including to fulfill contracts, for legitimate purposes, and as otherwise described in this Privacy Policy. Such circumstances may include:

• With vendors or other third parties performing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping)

• With business and marketing partners to provide services and advertisements. Our business and marketing partners will use your information in accordance with their own privacy notices.

• With your consent or at your direction, including when you ask us to share information with products you’ve requested or through social media widgets or login integrations

• Within our affiliates or corporate group for legitimate business interests

• In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations (including responding to subpoenas or search warrants), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of others:

Sensitive Personal Information
We do not collect sensitive personal information without your explicit consent or unless allowed by applicable laws.

User-Generated Content
The Services may allow you to post product reviews and other content. Any content you choose to post in public areas will be visible to everyone.

Third-Party Websites and Links
Our Site may include links to websites or online platforms operated by third parties. We are not responsible for the privacy practices of these third parties. Please review their privacy and security policies.

Children’s Data
The Services are not directed to children, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, you can request deletion by contacting us.

Security and Retention of Your Information
We take reasonable measures to protect your personal information, but no security measures are perfect. Please avoid sending sensitive information via unsecured channels.
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy.

Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information, such as:

• Access

• Correction

• Deletion

• Portability

• Restriction

• Withdrawal of consent

• Objection

• Managing communication preferences

You can exercise these rights by contacting us.

Complaints
If you have complaints about how we handle your data, you can contact us. Depending on your location, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Users
Your information may be transferred to, stored, or processed in a country other than your own. We rely on recognized transfer mechanisms, such as Standard Contractual Clauses, for cross-border data transfers.

Contact Information
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us at: info@glowmoon.co